What courier do you use for deliveries?
Your order will be delivered by Royal Mail or YODEL.
How long will it take for my order to arrive?
We aim to dispatch all orders within 7 working days.
Our chosen courier will then deliver your order to you within 3-5 working days.
I haven’t received an email confirmation?
You should receive a confirmation email within 30 minutes of placing your order.
Can someone else sign for my delivery?
Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.
Do you deliver to PO Box adresses?
No. All of our couriers require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.
Which payment methods do you accept?
We accept all major credit/debit cards, Paypal, Apple Pay and also Klarna & Clearypay which allows you to Buy Now Pay Later – interest-free.
What currencies can I use?
How do I apply a promotional code?
You can add a valid promotion code at the checkout process.
Can I use a different payment method?
Yes. We have a wide range of payment methods for you to choose from at the checkout.
When will my card be charged for my order?
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed unless you checkout with our ‘Buy now, Pay later’ options – KLARNA or CLEARPAY.
Do your prices include VAT?
All our online prices include VAT.
How do I check if an item is in stock?
If an item is available to order online then this means the item is in stock. The website will clearly display the status of the stock.
However, from time to time and particularly with some of our more popular items, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock.
If you do wish to know in advance if a product is in stock, please do not hesitate to contact us via our contact form.
How do I know if my order was successful?
You will receive an automated email to confirm your order has been received, and is being processed.
You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.
An item is out of stock. When will it be available?
Items which are ‘Out of Stock’ vary in timescales to get them back in stock. Please sign up to our ‘in-stock notifier’ to be notified when become available.
The item I bought is now in sale, can I get the difference refunded?
As an online business, our prices change in accordance with trends, customer demand and stock availability we are, therefore, unable to refund the difference in price when an item you have purchased goes into sale.
Do I need to create an account to make an order?
You do not need to create an account to make an order. However, we recommend that you do create an account to enjoy the benefits of managing your account which includes saving your payment information, address details and reviewing your order history.
Some items are listed as 'PRE-ORDER' what does this mean?
Is it possible to change the address/cancel or amend my order?
Unfortunately, once your order has been placed it cannot be amended or cancelled due to the fast turn around of our orders being dispatched.
Where is my order?
You can view the status of your order by entering your email address & order number on our ‘order status’ page which you will find in our footer.
How do I return an item?
Please contact us via our contact form.
Who pays for return postage?
If you are returning an unwanted item for a refund the customer is responsible for covering return postage.
Should you be returning a faulty item for a refund we will provide you with a pre-paid returns label.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.
We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.
Should you have any queries about your return, please feel free to contact our Customer Service team via our contact form.
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.